Return Policy
Yupe · version 1.0 · 04-08-2026
1. General
This return policy is part of our general terms and conditions and applies to all orders placed by consumers via yupevitamins.com. Business orders are excluded from the right of withdrawal.
2. Right of withdrawal: 14 days
You have the right to withdraw from your order within 14 days of receipt without giving any reason. From the moment you inform us, you have another 14 days to actually return the products.
You can use the model withdrawal form for this, or simply send an email to info@yupevitamins.com clearly stating that you wish to withdraw from the order. Please include your order number.
3. Important: sealed products
Our products are foodstuffs. For reasons of health protection and hygiene, they are excluded from the right of withdrawal once the seal of the product packaging has been broken after delivery.
Specifically, this means the following. The box with 30 sachets has a sealing sticker. If this sticker is broken, you can no longer invoke the statutory right of withdrawal.
An opened shipping box does not prevent a return. Only the seal of the product box itself is decisive. You are therefore allowed to open the package and examine the product as you would in a store.
If the product doesn't work for you and you've already opened it, please refer to our money-back guarantee below. It is specifically for that situation.
4. Money-back guarantee: 30 days
In addition to your legal rights, we offer a guarantee that goes beyond the law.
If you are not satisfied with Yupe, you can request a refund within 30 days of delivery of your first order, even if you have opened the packaging and tried the product. You do not need to give a reason.
How it works:
Within 30 days of delivery, send an email to info@yupevitamins.com with your name, order number, and address. We will let you know to which address you can send the remaining product. Return the remaining sachets, including packaging, with track and trace. As soon as we receive the shipment, we will refund your purchase amount.
Conditions:
The guarantee only applies to your first order and can be used once per customer. The return costs are at your expense. The shipment must be provided with track and trace, so we can see that it is on its way. If you ordered a Family pack, both boxes must be returned for a full refund. If we only receive one, we will refund half the amount.
This guarantee does not affect your legal rights.
5. Condition of the returned item
You may unpack and assess the product as you would in a store. If you go further than necessary to establish the nature and characteristics of the product, we may deduct the depreciation from the refund.
Return items complete and pack the shipment securely. Include your order number.
6. Defective or incorrectly delivered
If your order arrived damaged or you received the wrong product, please report it, preferably within 48 hours, with a photo, and we will resolve it quickly. This period is a request and not a deadline: your legal rights remain valid as long as you report it within a reasonable time after discovery.
In case of an error on our part, the return and shipping costs are at our expense. We will repair, replace, or refund according to the statutory rules of conformity.
7. Costs and risk
The return costs are at your expense, except in the case of an error on our part or a defect upon receipt. You are responsible for a safe return shipment, so always use track and trace.
8. Refund
We will refund via the same payment method you used for the order, no later than 14 days after you reported your withdrawal. We may wait until we have received the products back or until you have demonstrated that you have shipped them. In practice, we will refund within 7 days of receipt and inspection.
Since our shipping costs are included in the product price, we will refund the full purchase amount in case of a full withdrawal. There are no separate shipping costs that are settled separately.
In case of partial withdrawal, we only reimburse the returned items.
9. Subscriptions
Cancelling your subscription is different from returning an order. You can cancel your subscription at any time via your customer portal, without notice and without giving a reason. Already shipped orders fall under this return policy.
If you cancel, the lower subscription rate will no longer apply. If you restart later, the introductory rate of the first order will apply.
10. What cannot be returned
Products whose product box seal has been broken, unless you invoke the money-back guarantee.
Reports received outside the 14-day period after receipt, unless you invoke the guarantee within 30 days.
Business orders.
11. Return address
Nieuwendammerdijk 272, 1023 BT, Amsterdam, Netherlands
12. Contact
Questions about a return? Email info@yupevitamins.com and include your order number.
Yupe · Nieuwendammerdijk 272, 1023 BT Amsterdam, Netherlands · KvK 96574437 · BTW NL867667679B01