Terms and conditions

Yupe V.O.F. · version 2.0 · August 4, 2026

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which you can exercise your right of withdrawal.

Consumer: the natural person who is not acting for purposes related to a trade, business, craft or profession.

Continuing performance contract: a contract that provides for the regular delivery of products over a certain period. A subscription with Yupe is a continuing performance contract.

Durable data carrier: any tool, including email, that enables you to store information addressed personally to you in a way that allows for future retrieval and unaltered reproduction.

Right of withdrawal: your option to withdraw from the contract within the cooling-off period.

Model withdrawal form: the European model withdrawal form included as an annex to these terms and conditions.

Distance contract: a contract concluded entirely through our webshop, without us physically meeting.

We, us, Yupe: the entrepreneur as described in Article 2.

Article 2 — Who we are

Yupe V.O.F.

Nieuwendammerdijk 272

1023 BT Amsterdam

The Netherlands

Email: info@yupevitamins.com

Phone: +31 6 21933642, available Monday to Friday from 09:00 to 17:00

Chamber of Commerce number: 96574437

VAT identification number: NL867667679B01

Article 3 — Applicability

1. These terms and conditions apply to every offer from Yupe and to every distance contract concluded between you and us.

2. Before the contract is concluded, we will make these terms and conditions available to you in a manner that allows you to easily store them on a durable data carrier.

3. In addition to these terms and conditions, our return policy, our shipping policy, and our privacy policy apply. These form an integral part of these terms and conditions. If they conflict, the provision most favorable to you shall prevail.

4. Through this webshop, we only sell to consumers and for private use. Commercial resale is not permitted. Business customers operate under a separate agreement with their own terms and conditions.

Article 4 — The offer

1. If an offer has a limited validity period or is subject to conditions, we will explicitly state this.

2. The offer contains a complete and accurate description of the product, detailed enough to allow for a proper assessment. Images are a true representation. Obvious mistakes or errors are not binding on us.

3. With every offer, we clearly state the rights and obligations associated with it. For a subscription, we explicitly state before the ordering process that you are entering into an indefinite-term contract, what the price of your first order is, what the price will be from the first renewal, and how you can cancel.

Article 5 — The contract

1. The contract is concluded the moment you accept our offer by clicking the order button with payment obligation and meet the conditions set forth therein.

2. We will immediately confirm receipt of your order by email. As long as we have not confirmed receipt, you may dissolve the contract.

3. We take appropriate technical and organizational measures to secure your data and your payment.

4. If we cannot deliver, for example because a product is out of stock, we will inform you immediately and promptly refund any amount already received.

Article 6 — Information you receive from us

At the latest upon delivery, you will receive from us, on a durable data carrier:

• the address where you can submit complaints;

• the conditions under which and the manner in which you can exercise your right of withdrawal, and in which cases that right is excluded;

• information about guarantees and after-sales service, including our money-back guarantee;

• the price including all taxes, and the method of payment and delivery;

• for a subscription: the requirements for cancellation;

• the model withdrawal form;

• the usage and safety information from Article 19.

For a subscription, we will include this information with the first delivery.

Article 7 — Subscriptions

1. In addition to individual orders, we offer subscriptions with monthly delivery. A subscription is entered into for an indefinite period.

2. You can cancel your subscription at any time, without a notice period and without stating reasons, via your customer portal. Cancellation can always be done in the same way you entered into the subscription, and you are not bound by a specific moment or period.

3. The price of your first order differs from the price of your renewals. The introductory rate applies to the first order, and the lower subscription rate applies from the first renewal. We display both amounts before and during the ordering process.

4. If you cancel and later restart, you will enter into a new indefinite-term contract, and the introductory rate of the first order will apply again. We will explicitly state this when you restart.

5. By concluding a subscription, you authorize us to debit the amount due for each subsequent delivery from your specified payment method. This authorization remains valid until you cancel.

6. We will inform you by email about the amount and date of each subsequent debit, at least three days before that date. Until then, you can adjust your delivery, postpone it, or cancel your subscription. By concluding a subscription, you agree to this three-day period, deviating from the fourteen-day period that typically applies to SEPA direct debits.

7. If a debit fails, we will try again and inform you. If payment remains outstanding, we will pause your subscription.

8. We can terminate a subscription with a notice period of four weeks.

Article 8 — The price

1. All prices include VAT and shipping costs. No additional costs will be added at checkout.

2. Prices may vary per market due to different VAT rates and shipping costs.

3. During the validity period stated in the offer, we will not increase the price, except as a result of a change in VAT rates.

4. Price increases within three months after the conclusion of the contract are only permitted if they are the result of legal regulations or provisions.

5. Price increases from three months after the conclusion of the contract are only permitted if they are the result of legal regulations, or if you are entitled to cancel the subscription as of the day the increase takes effect. In that case, we will inform you at least four weeks in advance.

Article 9 — Payment

1. Payment is made via the payment methods offered in our webshop. Our payments are processed through Mollie.

2. For a subscription, we automatically debit the amount a few days before the shipment of the next delivery.

3. You are obliged to promptly report any inaccuracies in the payment details provided to us.

4. If you do not pay on time, we will first remind you and give you fourteen days to pay. If payment remains outstanding thereafter, you will owe statutory interest, and we may charge extrajudicial collection costs according to the statutory scale, with a minimum of €40.

Article 10 — Delivery and execution

1. We deliver to the address you provided in the order.

2. We will execute accepted orders with due speed and at the latest within thirty days, unless a different delivery period has been agreed upon. The indicative delivery times are stated in our shipping policy.

3. If delivery is delayed or if we cannot deliver, or can only partially deliver, we will inform you no later than thirty days after your order. You may then dissolve the contract free of charge. We will promptly refund the amount.

4. The risk of damage or loss lies with us until the moment you, or a person designated by you who is not the carrier, takes receipt of the product.

Article 11 — Force majeure

1. We are not liable for non-performance or delayed performance of our obligations if this is due to force majeure. Our obligations will then be suspended for the duration of that situation.

2. Force majeure includes government measures, pandemics, fire, flood, disruptions in transport or infrastructure, power outages, raw material shortages, problems with suppliers, and malfunctions in digital systems, insofar as these circumstances are beyond our control.

3. If the force majeure situation lasts longer than thirty days, either of us may dissolve the contract in writing, without either of us owing compensation. In that case, we will refund what you have paid for products you have not received.

4. This article does not affect your statutory rights, including your right to dissolve the contract free of charge if we do not deliver within thirty days.

Article 12 — Right of withdrawal

1. You can dissolve the contract within fourteen days without giving reasons. We may ask you for the reason, but you are not obliged to provide it.

2. The cooling-off period begins on the day after you, or a person designated by you who is not the carrier, has received the product.

3. For a subscription, the cooling-off period begins on the day after you received the first delivery.

4. If we have not provided you with the legally required information about the right of withdrawal or the model form, the cooling-off period expires twelve months after the end of the original cooling-off period. If we still provide that information within those twelve months, the cooling-off period expires fourteen days after the day you received it.

Article 13 — What is expected of you during the cooling-off period

1. During the cooling-off period, you will handle the product and its packaging with care. You will only unpack or use the product to the extent necessary to establish its nature, characteristics, and functioning. The basic principle is that you may handle and inspect the product as you would in a store.

2. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods, as permitted in paragraph 1.

3. You are not liable for diminished value if we have not provided you with all legally required information about the right of withdrawal before or at the time of concluding the contract.

Article 14 — How to withdraw and what it costs

1. If you wish to withdraw, notify us within the cooling-off period using the model form or in another unambiguous manner, for example by email to info@yupevitamins.com.

2. You will return the product within fourteen days of that notification.

3. You will return the product with all supplied accessories, if reasonably possible in its original condition and packaging, according to our instructions.

4. The risk and burden of proof for correct and timely withdrawal lie with you. Therefore, always use track and trace.

5. The direct costs of returning the product are at your expense.

Article 15 — What we do upon withdrawal

1. We will confirm receipt of your notification without delay.

2. We will reimburse all your payments, including any delivery costs, without delay and no later than fourteen days after the day you notify us of the withdrawal. We may withhold reimbursement until we have received the product or until you have demonstrated that you have returned it, whichever is earlier.

3. We will refund using the same payment method you used, unless you agree to another method. Refunds are free of charge for you. We do not offer credit instead of a refund.

Article 16 — Exclusion of the right of withdrawal

1. Our products are sealed foodstuffs that are not suitable for return for health protection and hygiene reasons once the seal has been broken after delivery. Therefore, the right of withdrawal expires the moment you break the seal of the product box.

2. This exclusion only applies because we explicitly informed you about it before the conclusion of the agreement, in the offer, on our returns page, and during the ordering process.

3. An opened shipping box does not prevent a return. Only the seal of the product box itself is determinative.

Article 17 — Money-back guarantee

1. In addition to your statutory rights, we provide a guarantee that goes beyond the law. If you are not satisfied, you can request a refund of your purchase amount within thirty days after delivery of your first order, even if you have opened the packaging and tried the product.

2. The conditions and procedure are set out in our returns policy.

3. This guarantee in no way limits your statutory rights against us.

Article 18 — Conformity

1. We guarantee that our products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness, and the legal provisions that were in force on the date the agreement was concluded.

2. An additional guarantee provided by us or by our supplier or manufacturer never limits your statutory rights against us.

3. If a product is missing or defective, we will still deliver, replace, or repair it. If that is not possible, you are entitled to a refund.

Article 19 — Product use and health

1. Yupe Daily Essentials is a dietary supplement and not a medicine. It is not a substitute for a varied and balanced diet and a healthy lifestyle, and is not intended to prevent, treat, or cure a disease.

2. The information on our website, in our emails, and on our packaging is general in nature and does not constitute medical advice. It does not replace the judgment of a doctor, pharmacist, midwife, or other healthcare professional.

3. The recommended daily dose is one sachet per day, consisting of four capsules and one softgel, preferably with a meal. Do not exceed this dosage.

4. The product is not intended for infants and children under three years of age and must be kept out of their reach.

5. If you are taking medication, have a medical condition, or are undergoing treatment, consult your doctor before using the product. If you are pregnant or breastfeeding, consult your doctor or midwife. If you are also taking other supplements, consider your total intake.

6. Yupe does not contain folic acid and is not a substitute for a pregnancy supplement or for the advice of your midwife.

7. The full ingredient list, nutritional values, and allergen information are on the packaging and on our website. Check these before use if you are hypersensitive to certain substances. The product may contain traces of gluten.

8. Store the product in a dry and cool place and do not use it after the expiry date on the packaging.

Article 20 — Liability

1. Our liability under the statutory product liability scheme remains fully applicable and is not limited or excluded by this article.

2. The same applies to our liability for damage resulting from death or bodily injury, and for damage resulting from intent or gross negligence on our part.

3. Otherwise, our liability is limited to the amount that our liability insurance pays out in the relevant case. If the insurance does not pay out, our liability is limited to the invoice amount of the relevant order.

4. We are not liable for damage resulting from use that deviates from the recommended daily dose, from use contrary to the warnings on the packaging or in Article 19, or from not following the advice to consult a doctor or midwife in case of pregnancy, breastfeeding, medication use, or a medical condition.

5. Nor are we liable for damage resulting from incorrect or incomplete information that you have provided to us.

6. These limitations do not apply insofar as mandatory law prohibits them.

Article 21 — Complaints

1. If you have a complaint about our product or our services, please email info@yupevitamins.com. Describe your complaint fully and clearly and report it within a reasonable time after you discovered the defect.

2. We will respond to your complaint within fourteen days of receipt. If a complaint foreseeably requires more time, we will confirm receipt within those fourteen days and indicate when you can expect a more detailed answer.

3. If you cannot resolve the matter with us, you can submit your dispute to the competent Dutch court. If you live in another EU country, you can also contact the dispute resolution body in your country.

Article 22 — Reviews

1. Our reviews are handled via Trustpilot. We only invite customers with a completed order to leave a review.

2. We publish all reviews, positive and negative. We only remove reviews that are offensive, contain personal data of others, or do not concern our product or our services.

Article 23 — Personal data

We process your personal data in accordance with the General Data Protection Regulation. How we do this is stated in our privacy policy.

Article 24 — Intellectual property

All texts, images, logos, videos, brands, and other content on our website are the property of Yupe or are used with permission. Use without our prior written consent is not permitted.

Article 25 — Amendment of these terms and conditions

1. We may amend these terms and conditions. The version that applied at the time the agreement was concluded applies to that agreement.

2. If we amend the terms and conditions in a way that affects ongoing subscriptions, we will inform subscribers at least four weeks before the amendment takes effect. If you do not agree, you can cancel before the amendment takes effect.

3. Additional or deviating provisions may never be to your disadvantage and we will always record them in writing.

Article 26 — Applicable law

1. All agreements between you and Yupe are governed by Dutch law, with the exclusion of the Vienna Sales Convention.

2. If we direct our activities to the country where you live, you can always invoke the mandatory consumer law of that country.

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Yupe V.O.F. · Nieuwendammerdijk 272, 1023 BT Amsterdam, Netherlands · KvK 96574437 · BTW NL867667679B01